Shipping Policy

At Sinoz Cosmetics, we are committed to providing you with reliable and transparent shipping. Please read our shipping policy for details on processing times, delivery options and associated fees.

1. Shipping Locations
We currently ship to the following countries within Europe, including but not limited to:

Germany, France, Netherlands, Belgium, Austria, Italy, Spain and more.

If your country is not listed, please contact our support team to check if shipping to your country is available.

2. Processing Time
Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) of receiving your order confirmation email. You will receive further notification once your order has shipped.

Delays: Processing times may increase during peak shopping periods or due to high order volume.

3. Shipping rates and estimated delivery times
Our shipping rates and estimated delivery times are as follows:

Germany
Orders under €30: €3.99
Orders over €30: Free shipping
Estimated delivery time: 2-5 working days
Neighbouring European countries (e.g. France, Netherlands, Belgium, Austria)
Standard rate: 9.99
Estimated delivery time: 5-10 working days
Other European countries
Standard rate: 15.00
Estimated delivery time: 7-14 working days
Note: These delivery times are estimates and may vary due to factors such as customs clearance and local postal services. Delays may occur that are beyond our control.

4. Tracking your order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the shipping carrier's website.

5. Customs, Duties and Taxes
For orders outside the European Union:

Import Taxes and Duties: Your order may be subject to import taxes, duties and fees imposed by your country. These charges are not included in the product price or shipping costs and are the responsibility of the buyer.

Customs Clearance Delays: International orders may experience delays at customs. Please contact your local customs office for more information.

6. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt or refusal to pay customs fees, the customer is responsible for all re-delivery costs or additional fees.

7. Missing or Damaged Items
If your order arrives damaged or incomplete:

Please contact us within 7 days of receiving your order at info@sinozcosmetics.com.

Include a description of the problem and any relevant photos.
We will investigate the issue and offer an appropriate solution, such as a replacement or refund.
8. Shipping Policy Updates
We may update this shipping policy periodically to reflect changes in our shipping practices, delivery times, or shipping provider terms. Any updates will be posted on this page, and we encourage you to review it regularly.

Last updated: [Insert date of last update]

Contact Us
If you have any questions about our shipping policy, please contact us at:

Email: info@sinozcosmetics.com
Address: Venloer Straße 87, 50259 Pulheim, Cologne, Germany